Terms and Conditions (ToS)

Creative&Deluxe Web Hosting Services
Effective Date: 25 May 2018
Last Updated: 28 October 2025

1. Scope and Applicability

1.1 These Terms and Conditions (“Terms”) govern all services provided by Creative&Deluxe (“we”, “us”, “our”) to customers (“you”, “your”).
1.2 Services include but are not limited to: web hosting, domain registration, SSL certificates, email hosting, and related IT solutions.
1.3 By creating an account or using our services, you agree to these Terms.

2. Account Registration

2.1 You must provide accurate and complete information during registration.
2.2 You are responsible for maintaining the confidentiality of your account credentials.
2.3 Unauthorized use of another person’s account is prohibited.

3. Services Provided

3.1 Hosting packages are offered as described on our website at the time of ordering.
3.2 Domains and SSL certificates are subject to third-party registry/provider conditions.
3.3 We reserve the right to modify, improve, or discontinue services with reasonable notice.

4. Acceptable Use Policy (AUP)

4.1 You must not use our services for illegal purposes, including but not limited to:

• Sending unsolicited bulk email (spam).

• Hosting malware, phishing, or abusive content.

• Violating intellectual property rights.

• Launching DDoS attacks or excessive resource abuse.
  4.2 Violation of the AUP may result in immediate suspension or termination of service.

5. Payment and Billing

5.1 All fees are payable in advance as per the billing cycle selected.
5.2 Accepted payment methods include [insert: PayPal, credit card, bank transfer, etc.].
5.3 Invoices must be paid within [e.g. 7 days] of issuance.
5.4 Unpaid invoices may lead to service suspension after [e.g. 14 days] and termination after [e.g. 30 days].
5.5 Refunds: Hosting plans may include a 30-day money-back guarantee unless otherwise specified. Domain registrations, SSL certificates, and licenses are non-refundable.

6. Service Levels and Availability

6.1 We aim to provide an uptime of 99.9% per month, excluding scheduled maintenance.
6.2 Downtime due to force majeure (e.g., natural disasters, government action, DDoS) is excluded.
6.3 Compensation for downtime will be applied as service credits only.

7. Data Protection and Security

7.1 We process personal data in compliance with the General Data Protection Regulation (GDPR).
7.2 Our Privacy Policy and Data Processing Agreement (DPA) form part of these Terms.
7.3 You are responsible for securing your own applications, scripts, and customer data hosted with us.

8. Customer Responsibilities

8.1 You must ensure your content and use of services comply with all applicable laws.
8.2 You are responsible for maintaining backups of your data. While we provide automated backups, they are not guaranteed.
8.3 You must notify us immediately if you detect a security breach affecting your account.

9. Termination and Suspension

9.1 You may terminate your contract at any time via our client portal.
9.2 We may suspend or terminate services with immediate effect if you:

• Fail to pay fees.

• Violate these Terms or AUP.

• Endanger system security or stability.
  9.3 Upon termination, your data will be deleted within [e.g. 30 days], unless required for legal compliance.

10. Liability and Disclaimer

10.1 We shall not be liable for indirect, incidental, or consequential damages (including lost profits, data loss, or business interruption).
10.2 Our maximum liability shall not exceed the total fees paid by you in the last 12 months.
10.3 Nothing in these Terms excludes liability for intent, gross negligence, or mandatory statutory rights.

11. Governing Law and Jurisdiction

11.1 These Terms are governed by the laws of [insert country, e.g. Bulgaria / Germany / EU jurisdiction].
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of [insert city/country].

12. Changes to Terms

12.1 We reserve the right to amend these Terms with reasonable notice.
12.2 Continued use of our services after changes take effect constitutes acceptance of the new Terms.